1. Order Processing Time
Orders are typically processed within 3 business days from the date of purchase. Please allow additional processing time during peak seasons or promotional periods.
2. Shipping Rates
We offer a flat rate of R70 anywhere across South Africa using Pudo. The items will be delivered to your door so please give the address that you will be at, work or home.
3. Delivery Time
Standard shipping typically takes 3 days.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the carrier’s website.
5. Shipping Restrictions
We currently ship across South Africa. If you are located outside these areas and would like to place an order, please contact our customer support for assistance.
6. Customs and Duties
For international orders, customers are responsible for any customs duties or taxes imposed by their country. We cannot control or predict these charges, so we recommend checking with your local customs office for more information.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.
8. Shipping Delays
While we strive to deliver your orders promptly, please note that unforeseen circumstances, such as weather conditions or carrier delays, may impact delivery times. We appreciate your understanding in such situations.
9. Contact Us
If you have any questions or concerns about our shipping policy, feel free to contact our customer support team at shop@supremegirls.co.za