1. Returns and Refunds
We want you to be completely satisfied with your purchase from Supreme Girls International. If for any reason you are not satisfied, we offer a hassle-free return and refund policy.
2. Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Clothing and gift items must be unworn, unwashed, and free of any stains or damage.
3. Time Frame
You have 7 days from the date of delivery to initiate a return.
4. How to Initiate a Return
To initiate a return, please contact our customer support team at shop@supremegirls.co.za. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item sent or defective product). We recommend using a trackable shipping service for returns.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.
7. Exclusions
Certain items, such as personalized or customized products, are non-returnable unless there is a manufacturing defect or an error on our part.
8. Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
9. Contact Us
If you have any questions about our refund policy, please contact us at shop@supremegirls.co.za or 0614717125.